Terms & Conditions

These Terms & Conditions govern the use of services provided by 24 Play Ltd, including game server hosting, VPS hosting, web hosting, bot hosting, cloud hosting, software services, support services, and related products.

By ordering, accessing, or using any 24 Play service, you agree to these Terms, our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Refund Policy.

You are responsible for keeping your account login details secure and for all activity carried out through your account. You must provide accurate billing and contact information and keep it updated.

24 Play may suspend or restrict access where we reasonably believe an account has been compromised, used fraudulently, or used in breach of these Terms.

We aim to provision services quickly after payment and automated fraud checks are complete. Some services may require manual review, stock availability, or additional setup time.

Service specifications, pricing, features, and availability may change from time to time. We will try to avoid disruption where possible.

Services are billed according to the billing cycle selected at checkout. You are responsible for ensuring payment is made before the due date to avoid suspension or termination.

Late, failed, reversed, or disputed payments may result in service suspension while the billing issue is investigated.

Refund requests must be submitted through a support ticket or cancellation request from the client area. Refunds are handled in line with our Refund Policy.

Cancelling a service prevents future renewals but does not automatically entitle you to a refund for time already used or costs already incurred.

If there is a billing problem, please contact us first so we can investigate and resolve it. Opening a payment dispute or chargeback without contacting us may lead to temporary suspension of affected services while the matter is reviewed.

Where a payment is reversed, disputed, or charged back, we may restrict, suspend, or terminate services connected to the payment, recover outstanding balances, and apply reasonable administrative action where permitted.

Nothing in these Terms removes any legal rights you may have under applicable consumer law or payment provider rules.

You must comply with our Acceptable Use Policy. You must not use our services for illegal activity, malware, phishing, spam, DDoS activity, unauthorized access, copyright infringement, or activity that harms our network, customers, or third parties.

Support is provided through our available support channels, including the client area and Discord where applicable. We aim to respond as quickly as possible, but response times may vary depending on issue severity, workload, and service type.

Support does not normally include custom development, third-party plugin debugging, unmanaged server administration, or issues caused by customer-installed software unless agreed separately.

Where backups are included, they are provided as a convenience and are not guaranteed unless specifically stated in your service plan. You remain responsible for keeping your own independent backups of important data.

24 Play is not responsible for data loss caused by customer action, third-party software, malware, abuse, unpaid invoices, suspension, termination, or events outside our reasonable control.

We may suspend or terminate services where there is non-payment, abuse, security risk, breach of these Terms, breach of our Acceptable Use Policy, legal requirement, or risk to our infrastructure or customers.

Where practical, we may provide notice and an opportunity to resolve the issue. Serious abuse, legal risk, network attacks, fraud, or security incidents may require immediate action without prior notice.

To the maximum extent permitted by law, 24 Play is not liable for indirect losses, loss of profit, loss of business, loss of data, loss of goodwill, or consequential damages arising from use of our services.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or rights that apply under consumer law.

We may update these Terms from time to time. The latest version will be available on this page. Continued use of our services after changes are published means you accept the updated Terms.

For questions about these Terms, contact 24 Play support through the client area or email contact@24-play.co.uk.