Frequently asked questions

Use your game server control panel to upload or select supported mods/plugins, then restart the server. For games like Minecraft, use the correct loader such as Paper, Forge or Fabric before adding mods.

Yes. Most game servers allow you to upload a new world, select a new map in the control panel, or change the map setting in the server configuration file.

Stop the server, run the update option in the control panel where available, check your configuration and then start the server again.

Admin access depends on the game. Usually you add a Steam ID, username, UUID or permission group inside the server configuration or admin file.

Open your backups area in the control panel, choose the backup you want, restore it, then restart the server. Always take a fresh backup before major changes.

Use the VPS control panel reinstall option, choose the operating system, confirm the reinstall and wait for the server to rebuild.

Yes. VPS resources can usually be upgraded as your website, bot, application or game panel grows.

Linux VPS plans normally include root access. Windows VPS plans normally include administrator access.

If your selected VPS plan supports Windows, you can choose a Windows Server template or request help before ordering.

Yes. Linux VPS hosting is suitable for Ubuntu, Debian and other common server distributions where supported by the platform.

Choose a dedicated server when you need isolated hardware, stronger performance, more storage, larger workloads or full control over the server environment.

Yes. You can run websites, databases, game panels, voice servers, applications and game servers, depending on your hardware resources and configuration.

24 Play hosting services are designed with protection and stability in mind. Check the plan details or contact sales for protection information on a specific server.

Some upgrades depend on available hardware and location. Contact sales if you need more RAM, storage, CPU power or custom configuration.

Use your cPanel login link from your hosting welcome email or client area. If you lose access, open a support ticket.

Log into cPanel, open Email Accounts, create the mailbox name, set a password and configure your mail client using the provided settings.

Log into cPanel and use the one-click installer if available, or upload WordPress manually and create a database.

Use the SSL/TLS or AutoSSL tools in cPanel. Make sure your domain points to the hosting first, then issue or renew the certificate.

Open the backup or restore tool in cPanel, select the available backup point and restore the required files, database or full account where supported.

Invoices are generated in the client area. You can log in, view unpaid invoices and pay using the available payment methods.

Payment options are shown during checkout and in the client area. Availability may depend on the service and billing setup.

Services renew according to their billing cycle. Make sure invoices are paid before the due date to avoid suspension.

Cancellation requests should be submitted through the client area before renewal. Check your service terms for notice periods and refund rules.

The client area is available at https://controlpanel.24-control.co.uk/ where you can manage services, invoices, tickets and orders.

The knowledgebase is available at https://controlpanel.24-control.co.uk/knowledgebase and contains step-by-step customer help articles.

Yes. You can point an existing domain to your 24 Play web hosting, VPS or server using DNS records.

Update your nameservers or DNS records to the values provided in your hosting welcome email or control panel.

Log into the client area and open a ticket with details of the problem, your service, screenshots if helpful and any recent changes you made.

Check your control panel, recent changes, billing status and any available service status updates. If the issue continues, open a support ticket.

Yes. Use the sales or contact page if you are unsure which game server, VPS, dedicated server or web hosting plan is right for you.